- OperatorGG Gaming LLC
- EstablishedDecember 2024
- Games8,000+ from 53+ providers
- Crypto Withdrawal Time~10 minutes
1. Information we may collect
To provide an online casino service, Winna Casino may handle information that identifies you or is reasonably capable of being associated with your account or activity. The information collected depends on how you use the website, which services you access, and the checks required for those services. We aim to collect information that is relevant to operating the account, supporting players, protecting the platform and meeting applicable obligations.
Account and contact details
When you register or update an account, we may collect details such as your name, date of birth, residential information, username, password, telephone details and email address. We may also keep information you provide when you contact support, ask a question, make a complaint, request assistance or communicate with us about your account. Records of account preferences and responsible gambling settings may also be associated with your account.
Identity and verification information
Online gambling services commonly need to verify a player's identity, age and eligibility. For this purpose, we may request identity documents, proof of address, information about your source of funds where appropriate, and other information needed to complete verification or security checks. We may also record the outcome of checks, information used to detect duplicate or linked accounts, and information relevant to preventing fraud, misuse or other prohibited activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, bonuses or promotional activity where applicable, and other transactions carried out through the account. Payment information may be processed through payment service providers. We may receive confirmation, transaction references, payment status and limited payment details from those providers. We do not need to hold every full payment credential in order to provide the service, and payment information may be handled according to the relevant provider's own privacy terms.
Device, usage and cookie data
When you visit the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, referring page, pages viewed, session times and interactions with website features. We may also collect information about connection errors, security events and similar technical activity. This information helps us operate, secure and improve the website and understand how services are used.
2. How we use information
Winna Casino may use personal information for the following purposes. The precise use will depend on the information involved and your relationship with the website.
- Creating, maintaining and administering your player account.
- Processing deposits, withdrawals and other account transactions.
- Providing casino services, account features, customer support and requested assistance.
- Confirming your identity, age and account information.
- Carrying out anti-fraud, anti-money-laundering, security and responsible gambling checks.
- Detecting, investigating and preventing unauthorised access, collusion, abuse, cheating and other prohibited or harmful activity.
- Keeping records and responding to requests where this is needed to meet legal, regulatory or other formal obligations.
- Communicating with you about your account, security, service notices, verification requests, transactions and important changes.
- Sending marketing or promotional communications where permitted and where you have provided the necessary consent or otherwise have a lawful choice to receive them.
- Monitoring website performance, troubleshooting technical problems and improving usability, products and services.
- Managing complaints, disputes, suspected breaches of terms and other operational matters.
- Protecting the rights, property, safety and security of players, Winna Casino and the wider service.
We may combine information collected from your account, website activity, support interactions, verification processes and transactions where this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by applicable requirements, or you have otherwise been informed.
Marketing choices
If you choose to receive marketing communications, we may use your contact details to send information about services, features, promotions or other updates. You can withdraw your consent to marketing at any time by using an unsubscribe option included in a marketing message, changing available account preferences, or emailing support@winnacasino.online. Withdrawing marketing consent will not stop essential service communications, such as account, security, verification or transaction messages.
3. Sharing, security and retention
When information may be shared
Personal information may be accessed by people and service providers who need it to perform services for Winna Casino or support the operation of the website. Depending on the circumstances, these parties may include payment providers, identity and verification providers, technology and hosting providers, customer support services, security and fraud prevention services, analytics providers, professional advisers and communications providers.
Information may also be disclosed where reasonably necessary to investigate suspected fraud, protect the website or a person, enforce applicable terms, respond to a lawful request, resolve a dispute, or meet a legal or other formal obligation. Service providers are expected to handle information appropriately and only for relevant business or service purposes. Some providers may process information in another country. Where this occurs, we take reasonable steps to support appropriate handling and protection of the information.
Keeping information secure
We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security features, secure transmission, monitoring, verification procedures and restricted access based on work responsibilities. No website, online account or method of electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a strong password, sign out from shared devices and tell support promptly if you suspect unauthorised access.
Retention of information
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and business records. When an account is closed, some information may remain available for a period required by law or for other legitimate record-keeping and security purposes. This means that not every record can be deleted immediately after closure. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
5. Your privacy rights and requests
Depending on your circumstances and applicable requirements, you may have rights in relation to the personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, asking for deletion of information that is no longer needed or is not required to be kept, and withdrawing consent for marketing communications. You may also ask questions about how information is used, request an explanation of a relevant decision where appropriate, or raise a concern about our handling of personal information.
To exercise your data rights, request access, request correction, ask for deletion, or withdraw consent to marketing, email support@winnacasino.online. Please use the email address connected with your account where possible and describe your request clearly. We may need to ask for reasonable information to confirm your identity and protect the account before completing a request.
We will consider and respond to privacy requests within a reasonable timeframe. Some requests may be limited or declined where information must be retained for a period required by law, is needed to protect the security of the service, relates to another person, or cannot be separated from records that must be kept. If deletion is not possible, we will explain the general reason where appropriate. Closing an account does not automatically remove all records or end obligations connected with past transactions, verification, security or responsible gambling activity.
Updates to this policy
We may update this Privacy Policy from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on this page, with the updated date or other notice where appropriate. You should review the policy periodically. Where a change is important, we may provide an additional notice through the website or by an available account communication method.
By continuing to use Winna Casino after an updated policy is made available, you acknowledge the information described in the revised policy, subject to any rights or choices available to you. If you have questions about this policy or want to make a privacy request, contact support@winnacasino.online.
